General Service Information During a Storm
January 4, 2018
General storm information for all modes, Customer Service contact information, and safety tips are available below.
Important Phone Numbers
(215) 580-7800 | Customer Service(215) 580-7145 | CCT Customer Service
On Twitter @SEPTA_SOCIAL: Customer service information and inquiries; @SEPTA: For Alerts Only
Visit the Customer Service page for additional contact information.
Real-Time Service Information via Twitter for Your Train, Trolley, or Bus
Customers can follow official @SEPTA Twitter handles for real-time information for Regional Rail Trains, Broad Street and Market-Frankford Line Trains, trolley lines, and buses during a storm.
Safety During a Storm
Our primary concern is your safety. Use extreme caution when boarding and departing vehicles during inclement weather. Dress appropriately for the weather. Allow for extra travel time in the event of delays due to inclement weather.
Preparation for winter weather conditions includes stockpiling several tons of salt and equipment such as snowplows, front-end loaders and salt spreaders. During a snowstorm or ice emergency, crews clear equipment and facilities and make sure vehicles are ready for service.
If the weather becomes too severe for regular operation of any route or service, SEPTA will announce the suspension of service one hour before the scheduled time service ends. Information will immediately be sent to news outlets and posted throughout official SEPTA web communications, including System Status, Twitter and the official SEPTA apps for iPhone and Android devices.
Regional Rail
Snow removal plan for station platforms & parking
Frozen switches and ice on overhead wires or pantographs (the electrical poles on top of rail cars) can delay or shut down Regional Rail service. Maintenance crews work to keep the corridor between Center City Philadelphia and Lansdale open so we can continue to provide service on the main branch if frozen switches prevent trains from operating on other lines. On the Wilmington/Newark Line, Paoli/Thorndale Line and Trenton Line, Amtrak is the owner of the tracks we travel on, so SEPTA must work with Amtrak to resolve weather-related problems.
Subway Lines
The Broad Street Line and Market-Frankford Line are best bets for riders during severe winter storms. We keep the cars ready for service by storing them overnight in tunnels and maintenance car houses and we assign crews to keep station entrances, platforms and sidewalks clean of ice and snow.
Bus Routes & Trolley Lines
During a winter snow or ice emergency, SEPTA will attempt to operate all bus service, although a large number of routes may be detoured. We will attempt to maintain service without detours on our most heavily used routes, which generally operate over streets that have been given a high priority for snow removal.
CCT Connect
CCT Connect delays are possible due to weather conditions. Sidewalks and steps not cleared of accumulated snow, ice, and/or streets blocked by stuck vehicles may prevent safe boarding and transport. Please contact the Control Center at 215-580-7720 to cancel trips IF you do not plan to ride or to inquire about the status of any pending same day trips.Customers should call CCT Customer Service at 215-580-7145 for all other inquires.
Depending on road conditions, full CCT service may be provided in some areas, while limited or no service may be provided in others. During extreme weather conditions when CCT service is suspended, every effort will be made to continue service for kidney dialysis and other urgent, critically-needed medical treatment.
