Key Card Changes Effective May 4
May 2, 2018
On Friday, 5/4, we will launch several enhancements to the SEPTA Key program for new and existing cardholders. This follows the end of token sales at all SEPTA-operated locations on Monday.
In response to customer feedback, the minimum amount to load funds onto the SEPTA Key Card Travel Wallet will be lowered from $10 to $5. The maximum per transaction will remain $250. The Travel Wallet feature – the best option for those who currently use tokens or tokens and transfers – offers the same discounted fare you pay today.
In addition, on May 4, the $4.95 cost to buy a Key Card will go into effect, however, you will be reimbursed for the fee if you register your Key Card within 30 days of purchasing it. Upon registration of the card, the $4.95 fee will be automatically applied to the card’s Travel Wallet, and can then be used for individual rides, or put toward the purchase of a TransPass or One Day Convenience Pass. This reimbursement will not apply to any SEPTA Key Cards obtained prior to May 4 and will be limited to two Cards per Customer Account.
You can register your Card online at SEPTAKey.org or by calling the Key Customer Call Center at 1-855-567-3782. Registering online at SEPTAKey.org takes a few steps:
✔️ Go to SEPTAKey.org
✔️ If you already have an account, enter your user name and password in the Login Box
✔️ If you do not have an account, click CREATE ACCOUNT and complete the form
✔️ Click REGISTER KEY CARD and enter your Key Card account number (16 digit number on front of card) and choose a 4 digit PIN #
✔️ If you are registering more than one Key Card, select a name for the card you are registering and enter it in the ALIAS BOX
✔️ Click SUBMIT. You should see that the card is successfully registered.
✔️ Click RETURN TO MY ACCOUNT and you will see the newly registered card in your account.
We urge you to register your reloadable and reusable SEPTA Key Card to protect against loss or theft.
If you haven't made the switch to SEPTA Key here's why you should:
👍 It provides the same fare payment methods and discounts, but with added convenience and benefits including:
👍 One Card that can be loaded and reloaded with the SEPTA Transit fare of your choice - Weekly/Monthly TransPass, One Day Convenience Pass, or Travel Wallet which allows you to ride as you do today without digging for a Token or exact change.
👍 Protection against loss or theft when you register your Key Card
👍 Options to purchase fares at SEPTA sales offices, transit station/bus loop Fare Kiosks, online at www.septakey.org, and at over 200 locations that are part of the Key External Retail Network.
For more information about the SEPTA Key, click here.
