In the Event of a Service Interruption
October 26, 2016
The contract between SEPTA and the Transport Workers Union (TWU) Local 234 City Transit Division is set to expire at Midnight on Monday, 10/31. SEPTA and the Union continue to meet in an effort to negotiate a new contract and avoid any disruption to City bus, trolley, trackless trolley, and Market Frankford and Broad Street Line/Broad Ridge Spur Line services.
In the event that City Transit service is disrupted when the current contract expires, our alternate service plan could go into effect as early as the start of service on Tuesday, 11/1. The most current information will be posted here on the SEPTA website and we also suggest checking local media outlets for news updates.
For travel within the City of Philadelphia, the only service option will be Regional Rail so it is important to look at the Service Interruption Guide to see if your travel needs can be accommodated.
As our daily Regional Rail riders know, service is already operating at near capacity. All Regional Rail Lines will operate according to the current published timetables with some adjustments, such as Express trains making additional stops to accommodate the anticipated increase in riders.
We ask everyone to be prepared for very crowded trains and travel inconveniences. If at all possible, we would encourage individuals and businesses to consider adjusting their work/business hours, in the event of a service interruption. This may help to make your trip just a little bit more comfortable.
We also need to remind customers of the changes they will encounter at our Center City Stations (Temple, Jefferson, Suburban, 30th St., University City) during evening travel hours (2:45p - 7p), in the event of a service interruption. To ensure your safety and to avoid platform crowding, customers will be asked to wait in line at the concourse level at these stations. ALL prepaid fares will be collected prior to boarding the train and all passes will be subject to inspection and validation by SEPTA fare collection personnel staff. Customers without a prepaid fare must purchase a ticket or Pass from a Station Sales window before they get in line for their trip home - the SEPTA fare collection staff cannot accept cash.
All regular fares will apply. Passes offer the best value for your money and will make traveling easier. In the event of a service interruption, Weekly and Monthly TransPasses, including SEPTA Key Cards with current Pass product, will be valid, for travel, at all times, to all Regional Rail stations within the City of Philadelphia except Forest Hills and Somerton. These stations will require a Zone 3 fare - ticket or Pass.
SEPTA understands how important our service is to you and your family and we will make every effort to assist you. SEPTA Ambassadors will be working at the Center City Regional Rail Stations in the PM to answer travel questions and help customers but it is important to remember if Transit services are not in operation it may not be possible to complete your trip.
For complete details on SEPTA service during a City Transit Service Interruption, please refer to the Service Interruption Guide, pick up a copy of our "Travel Tips For Customers in the Event of a City Transit Service Interruption" brochure or contact SEPTA Customer Service at 215-580-7800.
What SEPTA Service Will Run?
-
Regional Rail: Train service will be the only option for travel in and around Philadelphia
-
Suburban Bus, Trolley Routes 101 & 102
-
LUCY (Loop through University City), Route 310 (Horsham Breeze), Routes 204, 205, and Cornwells Heights Parking Shuttle
-
CCT Connect: Regular service will operate for, registered ADA and Shared Ride customers. There may be some delays due to increased demand and local street traffic
What SEPTA Service Will Not Run?
-
City Bus Routes
-
Market-Frankford Line
-
Broad Street & Broad Ridge Spur Lines
-
Trolley Routes 10, 11, 13, 15, 34, and 36
