Regional Rail TrailPass Refund Options

July 6, 2016

SEPTA is offering two options for Regional Rail Customers who purchased a July TrailPass or Cross County Pass.

Option 1: Full Fare Refund

Customers may receive a full fare refund if they purchased one of the following pass products:

• Weekly TrailPass (all Zones) valid for the week of July 4

• July Monthly TrailPass (all Zones)

• Weekly Cross County Pass valid for the week of July 4

• July Monthly Cross County Pass

To be eligible for the full fare refund, the pass must be returned to SEPTA by US Mail and postmarked by Thursday, July 7, 2016 to the address below. Please note Silverliner V Pass Refund on the envelope.

SEPTA P.O. BOX 58609 PHILADELPHIA PA 19102-8849

Option 2: Fare Credit Good for Future Pass Purchase

Customers may receive a fare credit good for a future Pass purchase by presenting their July TrailPass or Cross County Pass at any of the major SEPTA Sales Offices. The fare credit will be valid towards the purchase of a future Pass product beginning Monday, July 11, 2016 through Monday, October 10, 2016. Below is the amount of the fare credit customers will receive:

Weekly TrailPass for Week of July 4

• Zone 1/Zone 2: $5.00

• Zone 3/Anywhere: $10.00

Monthly July TrailPass

• Zone 1: $20.00

• Zone 2: $25.00

• Zone 3: $30.00

• Zone 4/Anywhere: $35.00

Weekly Cross County Pass for Week of July 4

• Fare Credit: $5.00

Monthly July Cross County Pass

• Fare Credit: $20.00

Our Regional Rail schedules will continue to evolve throughout the summer as Silverliner V cars are returned to service and we can restore lost capacity. We also continue to look at equipment leases or service arrangements with NJ Transit and Amtrak as well as possible SEPTA busing options. We are currently in discussion with both NJ Transit and Amtrak on how they can help our situation.

We ask for your continued patience and understanding. We will continue to develop travel options and alternatives for Regional Rail customers. If you can, please consider taking advantage of our expansive Bus, High Speed, and Trolley Transit network.